Any ‘Out of the Ordinary’ fees – such as insurance claim processing, attending tribunal, serving notices or disaster/emergency management are passed on to you at cost.
The diligence with which we select tenants reduces our tenant delinquency rate. However, tenants do occasionally fall in arrears with their rent. Should this occur, our approach is to collect the rent as quickly as possible, with an escalating set of responses aimed at recovering overdue rent whilst maintaining the best possible relationship with the tenant.
REPAIR & MAINTENANCE REQUESTS
We operate a 24/7 Tenant Helpline. This gives tenants the opportunity to notify us of repair and maintenance issues as soon as they arise, and for our trained maintenance controllers to take appropriate action. Doing so means we optimally maintain your property and satisfy tenants’ needs whilst offering you cost-effective repairs and maintenance services.
ADVERTISING YOUR PROPERTY
Tenants in your property equal rent in your pocket. We pride ourselves on ensuring you have the right tenants in your property as quickly as possible. Effective, professionally written advertising ensures your rental stands out and we combine our extensive database of former, current and potential tenants with presence on popular search websites such as domain.com.auand realestate.com.au
We are committed to maintaining and improving the value of your investment. It begins with our Ingoing Inspection where we collate a thorough catalogue of your property, including high-resolution colour photographs, and set a baseline for the life of the tenancy. This is supported by a Settling In Inspection at approximately six weeks into the tenancy and followed by Bi-Annual Routine Inspections.
Our job is to find and assess the best tenants for your property. We assess rental history and, combined with our experience, determine which of the applicants will best look after your property during the tenancy.
SHOWING YOUR PROPERTY
We professionally-manage your open house, showcasing your investment in the best-possible light to potential tenants and supporting a strong rental return result.